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If this is the first time you have ordered products from NIBSC you will need to fill out a new customer accounts form and an order form. Once you are registered on the NIBSC database and have been given an customer code you will be able to use the online ordering facility for future orders. Please note you will also need to provide us with your email address which will act as your password.
You can find recent seasonal and pandemic reagents in the updates section and the pandemic reagents section of this website.
In addition, to make finding the right reference material easier, the NIBSC site allows you to search for them in three ways.
If you already know exactly what you want to order, the easiest way to find it is to type its name or allocated code number in any of the search boxes around the website.
Alternatively, if you know the type of product that you are looking for but are not sure on the name you can have a browse through our online catalogue which is split into seven different product areas.
Or the other method, which may be useful if you know roughly what the name is, is to search via the alphabetical listing.
If you can't find what you are looking for email us with your query at standards@nibsc.ac.uk.
To get more information on a product then please download the product data sheet on the product information page which will provide you with instructions for use. To do this you will need to have Adobe Acrobat Reader installed. If you do not have it you can download it free by clicking the link at the bottom of the page.
Once you have found the product you are looking for, click on the product to select it, then simply click the 'Order Online' button on the product page and you will be asked to log into your account. You should be able to do this easily by entering your customer number (in capital letters & numbers) and your email address as your password. If however, you have any problems please contact our support team at standards@nibsc.ac.uk.
Once you have successfully logged in your selected product will be saved on your order form. Your order form can be viewed at any time by clicking 'Your Order'. From the order form you can change the quantities of the product you have selected or delete a product if you change your mind before confirming the order. But you must remember to save any changes you make by clicking the update button.
If you wish to add other products to your order simply click the button 'back to search', and continue to browse in one of the ways described above.
When you've added everything that you wish to your order form click you can go on to confirm your order as explained below.
Once your order is selected go to 'Your Order' and click on the 'Confirm Order' button to complete the order. Please note that your order will need to be authorised by NIBSC before it will be processed. The order process consists of the following 4 steps in which you will be asked to confirm your details.
Double check the products selected, the quantities and the total cost and then click 'Confirm Order' to move to the next section of the form. If you change anything make sure you click the 'Update Button' to save changes
Select the correct delivery address and confirm your email address. If you have any courier notes, notes about the products, or a purchase order number these details should be captured here. To proceed to step 4 you will need to acknowledge that you have read and understand the Terms and Conditions.
You will be sent an email confirming receipt of the order request and the NIBSC authorisation team will get back to you within 3 days to confirm whether it will be processed, and to advice on a delivery date.
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