Please contact standards@nibsc.hpa.org.uk as soon as you discover the problem.

You will be informed when the goods are dispatched so please contact us immediately if they do not arrive as expected.

Please check your order carefully on receipt as we cannot take responsibility for missing, incorrect, or broken items if we are not informed in writing within 14 days of receipt.

Please check the package carefully for missing items as there may be several smaller packages within the shipping container.