New Customer

New customers will need to complete  a ‘New account Form’ before placing an order and email/fax it to our Sales office.

• New Customer Account Form (pdf)
• New Customer Account Form (Word)

You can place an order on-line on this web site, by email, by Fax or by mail.

• Order Forms for Biological Standards And Reference Materials (link)
• Order Form for Quality Control Reagents (QCR's) 

Typically, NIBSC supplies Biological Reference Materials to National Control Authorities/Laboratories, Pharmaceutical and In Vitro Diagnostic Manufacturers, Transfusion Services, Hospitals, Universities and Research Organisations. NIBSC reserves the right not to supply Biological Reference Materials to organisations who cannot adequately satisfy NIBSC of their scientific remit and/or of the appropriate intended use of the requested materials.

To process your order, we need the following information, preferably on-line or using one of our order forms:

• Your contact name, organisation name, NIBSC account number, telephone number, email address, fax number, Purchase Order Number, VAT Number if applicable, delivery address and contact details, invoice address and contact details, the product codes for the products you want, the full names of the materials, the quantities required, if you are a National Control Laboratory, and any special instructions for shipping.
• We will acknowledge receipt of your order when it is authorised, within 3-4 days. We would prefer to contact you by email.
• An import licence, if required by your authorities, must be attached to your order.
• In addition, orders for infectious materials must include the following statement:

“I understand that these reagents contain infectious materials. These will be handled only in appropriate containment facilities by fully trained and competent staff in accordance with my national safety guidelines. I accept full responsibility for the use and disposal of the material. (For non-UK recipients) I confirm that these materials may be legally imported without delay in their delivery."

 This statement is included on our order forms for infectious materials.