This question was asked in our recent customer survey.

NIBSC ships door to door to the delivery address and contact person specified with your order.

If you require delivery to a specific room or person and not to reception/stores in your building, please highlight this in your order instructions. Couriers will tend to leave goods in the specified building and rely on local staff to deliver to the recipient.

If you request the package to be handed over to your local clearing agent or customs broker then we will deliver to that organisation. All NIBSC liability then ends. Onward shipment to your address is then your responsibility to arrange.