You may use your own agent or broker to clear a shipment provided you make this clear at the time of order.

If you request the package to be handed over to your local clearing agent or customs broker then we will deliver to that organisation. All NIBSC liability then ends. Onward shipment to your address is then your responsibility to arrange.

If you ask for the shipment to be handed over to your local agent at the port of entry, then it is the local agent’s responsibility to re-ice.

It is NIBSC experience that local agents can cause extra charges, delays, or failure to re-ice. If we deliver door to door then NIBSC takes full responsibility for delays, re-icing, and makes no extra charges, though you will remain responsible for payment of any local taxes.